Service Desk Engineer - German Language Expert
Operations Maintenance & Support
Posted: 2 weeks ago
Posted: 2 weeks ago
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Job Description
Role & responsibilities
Key Responsibilities:
- Provide L1 IT support to German-speaking users via calls, email, and chat.
- Troubleshoot hardware, software, Windows OS, and basic network issues.
- Log, track, and resolve incidents using ticketing tools.
- Ensure SLA compliance and escalate issues to the appropriate support teams.
Required Skills:
- 3 years of experience in IT Service Desk / Helpdesk Support
- Good German and English communication skills
- Knowledge of Windows OS, MS Office / Microsoft 365, and Active Directory
- Experience with ServiceNow or other ITSM tools
- Willingness to work in rotational shifts, if required
Skills
DeskLanguagesGerman LanguageGermanTechnical SupportService DeskTechnicalL1It Service DeskIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
RYAN Consulting Services is a global professional services firm that specializes in providing tax, technology, and other consulting services to businesses of all sizes.
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