Sales Support Coordinator

Role & responsibilities

Sales Support & Coordination

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordination with Over-Seas Agent Offices
• Coordination with Air & Sea freight, Import and Export Departments.

Reporting & Documentation

• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background

• Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Professional Experience

• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
• Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills

• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• Detail-oriented with strong analytical and administrative skills.
• Customer-centric mindset with a proactive approach.

Preferred candidate profile