Posted: 2 weeks ago
Posted: 2 weeks ago
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Job Description
- Customer Support Team Leader
- Company: S2F Talent Hub
- Job Location: Bengaluru, Karnataka, India
- Employment Type: Full-time
- Salary: 20K40K a month
- Key Responsibilities
- Team Supervision: Guide, mentor, and motivate support agents to meet daily targets.
- Performance Coaching: Conduct regular 1-on-1s and monitor tickets/calls to provide actionable feedback.
- Queue Management: Oversee daily workloads, shift coverage, and SLA adherence across channels.
- Escalation Handling: Resolve complex or high-priority customer complaints directly.
- Metric Tracking: Monitor team performance metrics, including CSAT, First Contact Resolution (FCR), and handling times. .
Skills
Customer SupportHandling TimesPerformance CoachingCSATMetric TrackingQueue ManagementEscalation HandlingTeam SupervisionFirst Contact Resolution FCRIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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