Associate Manager - Odisha - SWM

Job Purpose
To coordinate and manage end-to-end operational processes, client relationships, and business development strategies in the waste management domain. The role aims to ensure operational excellence, client satisfaction, and business growth by implementing standardized systems, fostering engagement, and identifying expansion opportunities.
Job Responsibilities

• Operational Execution & Process Management
  

? Enable the operations team to execute client requirements efficiently.
? Develop project-specific Standard Operating Procedures (SOPs) and train the project team on their implementation.
? Ensure extreme attention to detail in following operational processes.
? Monitor standard operations and resolve any deviations to maintain service quality.
? Maintain in-depth knowledge of waste processing equipment and its operation.
? Coordinate and communicate regularly with the team through messages, calls, and meetings.
? Work towards the development of an effective waste management ecosystem.

• Client Engagement & Experience
  

? Serve as the primary point of contact for clients, ensuring high client satisfaction.
? Understand contract requirements and handle all client-related issue calls in coordination with the client team.
? Conduct regular meetings with clients to gather feedback and adjust processes accordingly.
? Organize training sessions, awareness programs(Door-To-Door), and collection drives to deepen client engagement.
? Ensure client-side training completion and schedule sensitization sessions on responsible waste management.
? Provide monthly qualitative and quantitative reports to clients on their waste management activities.
? Schedule and conduct weekly, monthly, and quarterly review meetings with the client team as per a fixed calendar.
? Raise invoices for services provided by the 10th of every month.
? Monitor and ensure timely renewal of MoUs/agreements upon expiry.

• Business Development & Market Strategy
  

? Identify potential business expansion opportunities within the waste management sector.
? Track contract statuses, negotiate renewals, and analyze Profit & Loss (P&L) statements, scrap revenue, infrastructure, and scope of work.
? Collaborate with Operations, Business Development, and Accounts teams to maintain customer satisfaction.
? Maintain and manage client-related activity data through the Management Information System (MIS) platform.
? Develop customized proposals based on client needs and align them with market trends.
? Conduct competitor analysis and leverage market intelligence to enhance business strategies.
? Maintain a marketing strategy and assess customer feedback for continuous improvement.
? Generate reports and presentations detailing business development activities and progress.

• Key Performance Indicators (KPIs)
  

? Efficiency in operational execution and adherence to SOPs.
? Client satisfaction levels and retention rates.
? Timely resolution of operational deviations and client issues.
? Accuracy and timeliness of monthly reports and invoices.
? Growth in business expansion and successful contract renewals.
? Effectiveness of training and awareness programs conducted.

• IEC
  

Requirements

• 35 years of experience in waste management or facility management.
• Prior experience in IEC activities, community outreach, or awareness programs is preferred.
• Strong interpersonal and communication skills.