Saasvaap - Manager - Customer Success

Description:

Job Summary:

We are looking for a proactive and customer-focused Customer Success Manager to build strong relationships with customers, ensure successful product adoption, and drive long-term customer satisfaction and retention.

The ideal candidate will act as a trusted advisor, helping customers achieve their business goals using our products or services.

Key Responsibilities:

• Manage and nurture relationships with assigned customers
• Drive customer onboarding, adoption, and ongoing success
• Act as the primary point of contact for customer needs and escalations
• Understand customer goals and align them with product capabilities
• Monitor customer health, usage metrics, and engagement levels
• Identify opportunities for upsell, cross-sell, and renewals
• Conduct regular business reviews and success check-ins
• Collaborate with Sales, Product, Support, and Engineering teams
• Gather customer feedback and advocate for customer needs internally
• Reduce churn and increase customer retention and satisfaction

Required Skills & Qualifications:

• Proven experience in Customer Success, Account Management, or Client Services
• Strong communication, presentation, and interpersonal skills
• Ability to manage multiple accounts and priorities effectively
• Customer-centric mindset with strong problem-solving abilities
• Experience with CRM tools (Salesforce, HubSpot, Zendesk, Gainsight, etc.)
• Ability to analyze customer data and usage metrics
• Strong stakeholder management and negotiation skills