Sagility - Assistant Manager - Workday Techno Functional

Description:

About the Role:

Sagility Health is looking for an experienced HR professional to join our HR Operations team as an Assistant Manager - Workday Techno Functional. The ideal candidate will have strong exposure to HR processes, hands-on experience with Workday, and the ability to manage HR tickets and stakeholder interactions effectively. This role focuses on L1 ticket handling and supporting day-to-day HR operational activities in a hybrid work environment.

Key Responsibilities:

• Manage and resolve L1 HR tickets within defined SLAs
• Handle employee queries, follow-ups, and documentation requests
• Perform HR transactions and operational activities on Workday
• Ensure accuracy, consistency, and compliance of HR data and records
• Coordinate with internal stakeholders for seamless process execution
• Support HR operations projects and process improvement initiatives
• Provide timely updates and escalate issues where required

Key Skills & Competencies:

• Strong understanding of HR processes and HR operations
• Hands-on experience with Workday or any leading HRMS
• Excellent communication and stakeholder management skills
• Strong problem-solving ability with attention to detail
• Ability to manage multiple queries and priorities effectively
• Capability to work independently and within cross-functional teams

Qualifications & Experience:

• Bachelors or Masters degree in Human Resources or a related field
• 2-4 years of experience in HR Operations / HR Shared Services
• Prior exposure to ticketing tools and HRMS platforms is preferred