Customer Success Manager

About This Job

Sakon

Location: Pune District, Maharashtra, India

Work Mode: On-site

Industry: IT Services and IT Consulting

Were Hiring | Customer Success Manager (CSM) | Pune | Hybrid

Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM).

If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.

Location:

Pune, India (Hybrid)

Shift

US Shift

Experience

8-12 years in Customer Success / SaaS / Managed Services / Account Management

What Youll Do

Manage customer lifecycle from onboarding to adoption, retention, and growthConduct QBRs, customer reviews, workshops, and strategic engagement meetingsBuild customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teamsDevelop Go-to-Green strategies for at-risk accountsMonitor adoption trends, health scores, and customer usage patternsDrive customer enablement, product adoption, and ROI realizationMaintain accurate customer records and success plans in CRM toolsAnalyze customer health and engagement metricsIdentify churn risks proactively and execute mitigation plansSupport renewals and identify upsell/cross-sell opportunitiesPartner with Strategic Client Executives for account growth

What Were Looking For

Strong communication and stakeholder management skillsExperience handling enterprise/global customersSaaS or service-based industry exposureStrategic problem-solving mindsetCustomer-first approach with strong analytical abilities

• Why Join Sakon
• Hybrid work environmentFlexible holiday policyInsurance benefitsLearning & certification supportCollaborative global culture
• Interested candidates can send their resume to [HIDDEN TEXT]