Spine HRMS Support Executive

Role Overview

We are looking for a candidate with 3 to 5 years of hands-on experience in supporting HRMS software, with strong expertise in Payroll and Attendance. The role focuses on implementation and resolving functional issues for our existing customers and ensuring their monthly payroll and attendance cycles run smoothly.

Support is provided mainly through phone calls, emails, ticketing, and remote sessions. Customer visits will be required occasionally for escalations, configuration changes, and user training. Implementation trainings are on site visits in Pune area.

Knowledge of ESS, Leave, PMS, and Training modules is also required, as a second priority.

Roles and Responsibilities

Payroll & Attendance (Primary)

• Provide functional support to customers on payroll processing, ensuring timely and accurate resolution during month-end payroll cycles.
• Troubleshoot salary computation issues CTC structures, earnings and deductions, arrears, supplementary payroll, and full & final settlement.
• Resolve statutory compliance queries related to PF, ESIC, Professional Tax, LWF, and TDS.
• Support attendance processing shift and roster setup, biometric device integration, missing punches, late-coming / early-going rules, overtime, and comp-off.
• Diagnose attendance-to-payroll mismatches and guide customers on correction and reprocessing.
• Validate payroll output and help customers reconcile month-on-month variances.
• Configure and modify salary structures, attendance rules, and payroll policies as per customer requirements.

ESS, Leave, PMS, Recruitment & Training (Secondary)

• Support customers on Employee Self Service (ESS), leave policies, leave balances, and approval workflows.
• Assist with Performance Management (PMS) setup, appraisal cycles, and related queries.
• Support Training module configuration and usage.

Support Process

• Handle support tickets within agreed timelines, keeping customers updated until closure.
• Identify root causes and escalate product issues to the internal techno-functional team with clear steps to reproduce.
• Conduct user training for customer HR and payroll teams, remotely or at customer locations.
• Prepare knowledge-base articles, FAQs, and support documents for common issues and solutions.
• Build strong relationships with customer HR teams through prompt and reliable after-sales service.
• Share customer feedback to help improve product quality and customer experience.

Required Skills

• 3 to 5 years of hands-on experience in HRMS software support (with an HRMS vendor, partner, or implementation firm).
• Strong working knowledge of payroll salary structures, CTC breakup, gross-to-net calculation, arrears, and F&F.
• Strong working knowledge of attendance shifts, biometric integration, overtime, and attendance rules.
• Good understanding of PF, ESIC, PT, LWF, and TDS.
• Working knowledge of ESS, Leave, PMS, and Training modules.
• Good working knowledge of Excel (formulas, lookups, pivots, data validation, reconciliation).
• Strong logical and analytical thinking.
• Good English communication (spoken and written); Hindi / Marathi is an advantage.
• Ability to handle month-end payroll pressure and multiple customers at a time.
• Willingness to travel locally for customer visits when required.

Good to Have

• Experience with Spine HRMS (Nx / NG) strong advantage.
• HRMS implementation exposure.
• Experience with manufacturing clients (shift-based workforce, contract labour).
• Experience with a ticketing tool (Zoho Desk, Freshdesk, or similar).
• Basic knowledge of SQL / database queries for data checks.

Preferred Candidate Profile

• Currently working in an HRMS / Payroll software support role.
• Strong problem-solving skills and a customer-first attitude.
• Pune-based or willing to relocate.
• Immediate joiners or notice period up to 30 days preferred.