Workday Operational Consultant - IT

Workday Operational Consultant (10-15 yrs)

Workday Operations:

• Provide day-to-day operational support for the Workday platform across HCM and related modules.
• Monitor system performance, identify issues, and resolve functional and operational problems.
• Configure and maintain Workday business processes, organizational structures, security roles, and system settings.
• Perform routine system administration, data validation, and user access management.
• Support Workday tenant management, including testing, maintenance, and release activities.

Functional Support:

• Partner with HR, Payroll, Finance, and business stakeholders to understand operational requirements and recommend Workday solutions.
• Analyze business processes and identify opportunities for automation and optimization.
• Configure and maintain Workday reports, dashboards, calculated fields, and notifications.
• Assist with Workday releases by reviewing new features, assessing business impact, and implementing applicable enhancements.

Incident & Change Management:

• Investigate and resolve production issues in accordance with established service level agreements (SLAs).
• Manage service requests, incidents, and enhancement requests through ticketing systems.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Coordinate user acceptance testing (UAT) and validate system changes before production deployment.

Data Management & Compliance:

• Ensure data integrity through regular audits and validation activities.
• Support data loads using Enterprise Interface Builder (EIB) and other Workday tools.
• Maintain compliance with organizational security, privacy, and regulatory requirements.
• Develop and maintain operational documentation, standard operating procedures (SOPs), and knowledge base articles.

Collaboration:

• Collaborate with Workday technical teams, integration developers, and external vendors to resolve system issues.
• Provide end-user support, training, and guidance on Workday functionality and best practices.
• Participate in Workday implementation, enhancement, and optimization projects.

Required Qualifications:

• Degree in Human Resources, Information Technology, Business Administration, Computer Science, or a related field.
• 3+ years of experience supporting Workday in an operational or functional consulting role.
• Strong understanding of Workday HCM and related business processes.
• Experience configuring Workday business processes, security, reports, and calculated fields.
• Experience supporting production environments and managing operational support activities.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications:

• Workday certification in HCM, Benefits, Payroll, Recruiting, Compensation, Learning, or another functional module.
• Experience supporting multiple Workday modules.
• Knowledge of Workday integrations, Enterprise Interface Builder (EIB), and Core Connectors.
• Experience with Workday releases and tenant management.
• Familiarity with ITIL service management processes.
• Experience working in Agile or Scrum environments.

Technical Skills:

• Workday HCM
• Workday Security Administration
• Business Process Configuration
• Report Writer
• Calculated Fields
• Dashboards
• Enterprise Interface Builder (EIB)
• Core Connectors (preferred)
• Workday Web Services (basic understanding)
• Microsoft Excel
• ServiceNow, Jira, or similar ticketing tools
• Data validation and reporting

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong stakeholder management and customer service orientation.
• Analytical thinking and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.
• Team collaboration and problem-solving mindset.

Experience:

• 3-7 years of Workday operational support or functional consulting experience.
• Experience supporting HR, Payroll, Finance, or Talent business processes.
• Experience working with enterprise HRIS systems and cross-functional teams.

Key Performance Indicators (KPIs):

• Timely resolution of incidents and service requests.
• System availability and operational stability.
• User satisfaction and service quality.
• Accuracy of Workday configurations and reporting.
• Successful implementation of system enhancements.
• Compliance with SLAs and data governance standards.