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Job Description
Application Support Engineer - J49876
Role & responsibilities
job Responsibilities
- Take end-to-end ownership of technical product issues, including troubleshooting, identification of
root cause, and issue resolution and communication.
- Manage technical escalations to the appropriate teams, ensuring timely response and resolution in
accordance with SLAs.
- Actively monitor, diagnose, and triage issues. Liaise closely with the team to ensure effective handling
towards successful resolution.
- Provide timely responses to internal and external technical client inquiries.
- Ability to follow and improve Incident Managements processes and procedures.
- Work with engineering and Product Management teams for resolution of customer issues
- Serve as the technical subject matter expert (SME) for specific areas of the platform, taking co-
ownership of design, implementation, and ongoing improvements.
- Own and drive the resolution of complex technical challenges within your area of expertise, proactively
identifying and mitigating potential risks.
Skills
Application SupportDiagnoseMonitorSLAsTriage IssuesDiagnosisIssueApplicationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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