Principal Engineer/Senior Manager - Salesforce Platform

Client is seeking a Principal Engineer/ Senior Manager Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the organization, driving global delivery, platform innovation, and operational scale.

The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.

Key Responsibilities

Leadership & Organization :

• Build, scale, and lead a high-performing engineering organization across GCC (India).
• Establish robust hiring pipelines, mentoring frameworks, and performance management practices.
• Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

• Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.
• Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.
• Lead modernization initiatives such as case management transformation and workflow automation.

• Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.
• Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.
• Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

• Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.
• Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.
• Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

• Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes.
• Manage SI/ISV partners to accelerate delivery and innovation.

• Proven leadership in building and inspiring high-performing, distributed engineering teams.
• Demonstrated ability to drive large-scale platform transformations and cross-system initiatives.
• Deep expertise in Salesforce architecture, development, governance, and platform best practices.
• Strong focus on engineering quality, automation, documentation, and operational rigor.
• Excellent communication and stakeholder management skills with the ability to influence senior leadership.

• Bachelor`s degree in computer science, Data Science, Business Analytics, or a related field.
• 10+ years of experience in enterprise software engineering.
• 5+ years of experience leading Salesforce engineering teams.
• Proven expertise in Salesforce platform development, architecture, and solution design.
• Experience managing distributed teams across offshore (GCC India) & dotted line reporting to US leadership.
• Experience with AI-enabled Salesforce capabilities and Snowflake/Data Cloud integrations.

• Salesforce certifications (Architect, Platform, or AI specialization preferred).
• Master`s degree in engineering, Technology, or Business Management.

(ref:hirist.tech)