Product Owner

Key Responsibilities

• Own the product vision, roadmap, and backlog for CIAM, authentication, identity proofing, and fraud-related capabilities.
• Write clear epics, features, user stories, acceptance criteria, and non-functional requirements that development teams can decompose into actionable tasks.
• Prioritize delivery based on customer value, regulatory obligations, fraud risk, security, operational impact, and technical dependencies.
• Partner with business, architecture, engineering, cybersecurity, fraud, risk, compliance, legal, privacy, and operations teams through the full product lifecycle.
• Lead discovery sessions, backlog refinement, sprint planning, reviews, and acceptance of completed work.
• Define measurable outcomes and monitor product performance, authentication success, fraud loss, customer friction, and operational effectiveness.
• Ensure solutions meet accessibility, privacy, security, auditability, resiliency, and records-retention expectations.
• Work effectively with Client teams and other stakeholders, managing decisions, dependencies, risks, and delivery status.

Required Qualifications

• 710 years of overall experience, including experience as a Product Owner or Senior Business Systems Analyst in banking or financial services, with exposure to the Canadian banking market.
• Hands-on experience delivering CIAM, authentication, authorization, identity proofing, digital onboarding, or fraud-prevention capabilities.
• Strong experience creating product roadmaps, epics, features, user stories, process flows, acceptance criteria, and traceability documentation.
• Sound understanding of Agile delivery practices and collaboration with engineering and quality assurance teams.
• Ability to balance customer experience with fraud, privacy, cybersecurity, compliance, and operational requirements.
• Strong communication, facilitation, stakeholder management, analytical, and decision-making skills.

Preferred Experience

• CIAM and federation platforms such as PingAM or related Ping Identity technologies.
• Authentication and fraud-prevention platforms such as Transmit Security and FICO.
• Identity verification and document or biometric proofing platforms such as Mitek and Incode.
• APIs, OAuth 2.0, OpenID Connect, SAML, multifactor authentication, risk-based authentication, and modern digital identity patterns.
• Experience / Knowledge of Canadian Banking and Regulatory Knowledge

Key Competencies

• Customer-centric product thinking
• Regulatory and risk awareness
• Backlog ownership and prioritization
• Structured problem-solving
• Cross-functional leadership
• Clear and concise communication