Senior Operations Executive - ServiceNow ITOM

Responsibilities

• Administer and configure ServiceNow platform including GRC modules
• Perform DevOps activities including code deployment across environments
• Develop and implement fixes for production defects
• Monitor and manage ServiceNow integrations with external systems
• Resolve ServiceNow incidents and provide root cause analysis
• Maintain user roles, permissions, and platform stability
• Support audits and compliance reporting
• Ensure smooth platform upgrades and patches
• Automate operational tasks for efficiency
• Maintain operational documentation and :
• Minimum 5 yrs of ServiceNow administration experience
• Minimum 2 yrs of hands-on experience with ServiceNow GRC modules
• Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
• Experience in ServiceNow support and maintenance, including incident resolution
• Proven experience with code deployments, integration monitoring, and defect fixes
• Strong understanding of governance, risk management, and compliance processes
• Familiarity with ITIL processes and change management
• Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus

(ref:hirist.tech)