Software Engineer Associate Technical Account Manager

Software Engineer Associate Technical Account Manager - J49854

Role & responsibilities

ESSENTIAL RESPONSIBILITIES

• Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
• Assists with continued software integration, maintenance, and updates in collaboration with clients.
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of products.
• With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
• Collaborate with internal teams to meet client needs and maintain high-level customer service standards.
• Identifies ancillary products and services that align with client business and operational needs and goals.
• Seeks opportunities to learn more about the products and industries serves.
• Performs other duties as assigned.
• Experience professionally serving customers in a technical support, sales, or retail service role
• Understanding of the property management or relevant supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language