Engineer - Quality

Role & responsibilities

• Serve as the primary point of contact between customers and the company.
• Provide timely support for queries, complaints, and feedback.
• Coordinate with internal departments to resolve customer issues.
• Handle customer calls, emails, chats,
• Log and track customer complaints and service requests.
• Ensure timely resolution of customer concerns.
• Maintain CRM data and documentation.
• Escalate unresolved or critical issues to higher authorities.
• Provide regular updates to customers on issue status.
• Collect and report customer feedback for improvements.
• Support during audits related to customer complaints.
• Maintain professionalism and empathy during interactions.