Calling Agent

: Calling & Recovery Executive

Company: Sanjay Electricals Pvt. Ltd. (JIVAH)

Industry: Electrical Manufacturing

Location: Kolkata

Experience: 14 Years

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 8:00 PM

Joining: Immediate Joiners Preferred

Preference: Female candidates preferred

Job Overview

We are looking for a responsible and result-oriented Calling & Recovery Executive to handle payment follow-ups and outstanding recovery from dealers, distributors, and customers. Candidates with experience in the manufacturing industry and a commerce background will be preferred.

The role primarily involves telephonic follow-ups for pending payments, maintaining recovery records, and coordinating with the accounts and sales teams.

Key Responsibilities

• Make regular calls to dealers, distributors, and customers regarding outstanding payments.
• Follow up on overdue invoices and pending dues to ensure timely payment collection.
• Maintain records of payment commitments, follow-up dates, outstanding amounts, and collection status.
• Coordinate with the sales and accounts teams regarding pending payments and recovery updates.
• Prepare daily calling reports and recovery MIS.
• Update customer payment status and follow-up details in Excel or the company's system.
• Escalate delayed payments and unresolved recovery cases to the concerned senior.
• Maintain professional communication and good relationships with customers during recovery follow-ups.

Candidate Requirements

• Graduate in Commerce (B.Com preferred).
• 1–4 years of experience in telecalling, payment follow-ups, credit control, or recovery.
• Experience in a manufacturing company, particularly dealing with dealers and distributors, will be preferred.
• Basic computer knowledge and working knowledge of MS Excel are required.
• Good communication, convincing, and follow-up skills.
• Ability to handle payment-related conversations professionally and maintain accurate records.
• Female candidates are preferred for this position.
• Immediate joiners or candidates available to join at the earliest will be given preference.

Interested candidates may share their updated CV at:

Email: hr@jivah.com

Contact: 8336902146