Customer Relationship Executive

• Job Title: Customer Relationship Executive (Tamil Speaking)
• Location: Hyderabad
• Department: Customer Relationship Management
• Employment Type: Full-time

Job Summary: We are looking for a Customer Relationship Executive who is fluent in Tamil to build and maintain strong relationships with customers, address their needs effectively, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve queries efficiently.

Key Responsibilities:

• Handle inbound and outbound calls in Tamil to assist customers.
• Build and maintain strong, long-term customer relationships.
• Address customer queries, complaints, and service requests in a professional manner.
• Follow up with customers to ensure their issues are resolved and satisfaction is maintained.
• Coordinate with internal teams (Sales, Support, Operations) to provide timely solutions.
• Maintain accurate records of customer interactions and feedback.
• Meet individual and team targets related to customer engagement and retention.
• Educate customers about products, services, and offers.

Requirements:

• Graduate / Diploma in any discipline.
• Fluency in Tamil (speaking, reading, and writing preferred).
• Good communication skills in English/Hindi will be an added advantage.
• 02 years of experience in customer service, telesales, or relationship management.

(Freshers with good communication skills are also welcome).

• Strong interpersonal skills and ability to handle customer concerns patiently.
• Basic computer knowledge (MS Office, CRM tools, email).

Key Skills:

• Excellent verbal communication in Tamil
• Customer handling & relationship management
• Problem-solving and active listening
• Time management and multitasking
• Positive attitude and teamwork

Salary & Benefits:

• Competitive salary as per industry standards
• Performance-based incentives
• Career growth opportunities
• Training and skill development programs