IT-OA (IT Office Automation Support)

About the Company

Tata Electronics is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly and Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain. https://www.tataelectronics.com/

Job Purpose:

The IT-OA Executive is responsible for providing end-user IT support and managing office automation systems to ensure seamless daily operations. This role involves troubleshooting, infrastructure support, vendor coordination, and maintaining IT systems such as servers, antivirus, and printing services.

Roles & Responsibilities

End-User Support

• Handle OA related support calls.
• Provide day-to-day IT support for end users.
• Troubleshoot hardware and software issues on desktops and laptops.
• Configure and install laptops, desktops, and printers.

Infrastructure & System Management

• Manage file servers and backup servers.
• Administer antivirus server and client systems.
• Manage and maintain print servers.
• Perform basic network troubleshooting.

System Updates & Maintenance

• Handle WSUS (Windows Server Update Services) client-side activities.
• Ensure systems are updated with latest patches and antivirus definitions.
• Maintain system health and performance across end-user devices.

Process & Documentation

• Prepare and maintain Office Automation SOPs.
• Follow and support PMCS processes.
• Maintain documentation of IT assets, configurations, and support logs.

Vendor & Procurement Management

• Coordinate with vendors for IT service-related issues.
• Handle procurement activities related to Office Automation requirements.
• Ensure timely resolution of escalations involving third-party vendors.

Communication & Meetings

• Handle VC setup and troubleshooting.
• Provide IT support during meetings and presentations.

Certifications (Preferred)

• Microsoft certifications (e.g., MCSA, Modern Desktop Administrator)
• ITIL Foundation
• CompTIA A+ / Network+(optional but beneficial)

Experience Range: 3 to 5 years

Education: BE / BSc / MCA / BCA (or equivalent in IT/Computer Science field)