Head Of Growth And Revenue Operations (Performance Marketing CRM)

• JOB TITLE
• Growth and Operations Leader, Scale Up Role (Hands-on + Leadership)
• LOCATION
• Jaipur, Work from office

ABOUT THE ROLE

We are hiring a senior operator who can build systems, lead people, and scale execution. Today we are a small team. In the next phase, we will scale to a structured 50100 people organization across functions. This role needs someone who has built teams, built processes, enforced standards, and delivered business outcomes.

• This is not a role for someone who only gives strategy decks. You must understand ground reality, be able to execute, and also build leaders under you.
• WHAT YOU WILL OWN
• You will own the execution engine of the business. That includes people, process, performance, and delivery discipline.
• A) Business execution and outcomes

1. Build and run the weekly execution plan for growth, delivery, and ops
   
2. Convert targets into team plans with owners, timelines, and KPIs
   
3. Ensure predictable output, not random effort
   

B) Systems and process building

1. Build SOPs for core workflows: sales handoff, campaign delivery, reporting, client communication, QA
   
2. Create checklists and standards so work quality is consistent across team members
   
3. Build dashboards and review routines so problems are caught early
   
4. Reduce dependency on founder for day-to-day decisions
   

C) Growth stack ownership (hands-on understanding required)

1. Performance marketing fundamentals: acquisition, funnel, conversion, tracking
   
2. CRM pipeline ownership: stages, lead routing, SLAs, follow-ups, automation
   
3. Reporting discipline: weekly business review with numbers and actions
   You may delegate execution, but you must be able to audit and fix.
   

D) People leadership and scale up

1. Build org structure from 10–15 to 50–100 headcount
   
2. Hiring plan by function with role clarity, scorecards, interview process
   
3. Onboarding system that makes new hires productive fast
   
4. Create 2 levels of leadership under you: team leads, managers
   
5. Performance management: goals, feedback, training, corrections, exits when required
   
6. Culture: accountability, speed, clarity, zero confusion
   

E) Client delivery and escalation

1. Ensure delivery quality and client outcomes are protected
   
2. Handle escalations with maturity and speed
   
3. Build a client communication rhythm and reporting standard
   

WHAT SUCCESS LOOKS LIKE

First 30 days

1. Audit current processes and identify biggest leakage points
   
2. Implement weekly operating rhythm: planning, review, accountability
   
3. CRM pipeline and lead handoff standards defined
   
4. Delivery QA checklist implemented
   

60 days

1. SOP library started, minimum 15 core SOPs
   
2. Reporting dashboard running weekly without gaps
   
3. Clear ownership map for team, no duplication, no confusion
   
4. Hiring pipeline live for critical roles
   

90 days

1. Predictable execution cadence across the team
   
2. Measurable improvement in lead quality, conversion, delivery timelines, and client satisfaction
   
3. First set of team leads identified and trained
   
4. Founder involvement reduced in daily operations
   

6 to 12 months

1. Team scaled with structure, managers, and strong middle layer
   
2. Output quality consistent across multiple accounts and team members
   
3. Company runs on systems, not on follow-ups
   

MUST HAVE EXPERIENCE

1. Has scaled a team or function significantly (example: 10 to 30, 20 to 60, etc.)
   
2. Has built SOPs, dashboards, and operating rhythm for execution teams
   
3. Strong understanding of performance marketing and CRM pipelines (hands-on knowledge)
   
4. Has led hiring, onboarding, and performance management
   
5. Strong communication and decision making under pressure
   
6. Can handle ambiguity and still drive output
   

PREFERRED BACKGROUND

Any one of these is fine if results are strong

1. Agency leader or account director who ran large teams and delivery
   
2. Growth head from a fast scaling services business
   
3. Revenue ops leader with strong performance marketing understanding
   
4. Operations leader who has managed cross-functional teams with measurable outcomes
   

SKILLS REQUIRED (Naukri skills also)

Performance Marketing, Google Ads, Meta Ads, CRM Pipeline, Zoho CRM or HubSpot, GTM, GA4, Reporting, SOP, Team Leadership, Hiring, Operations Management, Delivery Management, Client Communication, Process Building, Scaling Teams

NOT A FIT IF

1. You only want fixed hours and low intensity responsibility
   
2. You avoid accountability and hard decisions
   
3. You cannot commit to joining timelines
   
4. You rely on “delegation” without being able to audit execution
   
5. You are uncomfortable building structure and enforcing standards
   

SELECTION PROCESS

1. HR screening
   
2. Interview on outcomes and leadership
   
3. Case task: build a 90-day execution plan and org structure for scaling
   
4. Final interview with founder
   
5. Reference checks
   

HOW TO APPLY (mandatory)

In your application message, answer these:

1. Current city and willingness to work from Jaipur office
   
2. Current CTC, expected CTC
   
3. Notice period and earliest joining date
   
4. Biggest team size you have managed directly
   
5. One example where you scaled a team or function, with numbers
   
6. Which CRM and reporting systems you have built or run
   
7. If current employer matches salary, will you still switch, yes or no