Customer Success Manager

Were a fast-scaling, AI-powered fintech on a mission to help Indias top 50Mn users save smarter on daily spends. Backed by top angels like Amit Jain (CarDekho), Ankit Agarwal (InsuranceDekho) and Shailaz Nag (DotPe), SaveSage helps users save up to 15% by optimizing offers, payments, and loyalty rewards.

Our platform delivers personalized insights, AI-powered plans, and smart tools to turn spending into real savings.

Role: Customer Success Manager (In-Office | 6 Days a Week)

Be the trusted advisor who helps users unlock the full power of SaveSage - guiding them to better financial decisions and real-world savings.

Key Responsibilities:

• Manage Accounts: Build strong client relationships and understand their goals.
• Consult Smartly: Recommend cards, loyalty programs, and optimize transactions for savings.
• Educate Users: Walk clients through SaveSage features and the best subscription plans.
• Track Progress: Monitor savings and tweak recommendations for better results.
  
• Upsell Intelligently: Suggest higher-tier plans when users can benefit more.
• Keep Records: Document profiles, savings, and advice given.
• Collect Feedback: Use client inputs to work on new features of the app

Qualifications:

• Freshers preferred.
• Strong communication and consultation skills.
• Self-driven, eager to grow in a startup environment.
• Able to manage tasks independently and stay team-aligned.
• Basic grasp of personal finance.
• Bachelors in finance, business, or related field preferred.

What We Offer:

• Opportunity for freshers to kick off their career.
• A chance to shape a high-growth fintech with real impact.
• Open, collaborative culture where your ideas matter.
• Competitive pay, performance incentives, and ESOPs.
• Continuous learning and career development support.
• Be part of a game-changing solution for millions of Indian users.

Location: Gurgaon, Haryana

Position Type: Full Time