Customer Support And Digital Sales Specialist

Sberbank is currently looking for a Customer support and digital sales specialist to ensure excellent support for Individual clients in our office in Delhi. This role focuses on developing the service & sales and support function for the existing and new Individual clients.

Responsibilities

Towards Sales:

• Pitching banking products and achieve sales targets
• Follow up on leads and ensure pipeline conversion
• Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
• Providing accurate and relevant information to customers about products, services, policies and procedures
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
• Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
• Ability to effectively manage and respond to customer queries received through chat, ensuring timely, accurate, and professional resolution.
• Strong typing speed and accuracy with the ability to handle high-volume customer interactions efficiently .

• Good communication and selling skills.
• Proven capability in generating leads, pitching and closing sales for Individual clients.
• Experience in a Contact Center for banking 2+ years
• Good knowledge of banking products: Knowledge of IT systems.

• Competitive salary and opportunities for professional development
• Quarterly bonus which is paid every quarter upon meeting the targets
• Collaborative working environment in a state-of-art Delhi office
• Professional and theme communities, support for employee initiatives
• Courses in Corporate University
• Working in the results driven multinational team.
• Opportunity to grow within Sberbank India