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Job Description
Designation : Customer Support Executive
Reports to : Team Leader
Location : Chinchpokli
Roles and Responsibilities :
- 1. Resolving the client queries within the defined timeframe.
- 2. To resolve customer queries over phone and/or email
- 3. Strong verbal and written communication skills which includes (Fluency & Coherence, Grammatical ability, Pronunciation & Interactive Communication)
- 4. Basic Computer knowledge is required.
Job Requirements :
- 1-8 years of experience in a domestic BPO or customer service experience.
- Strong communication skills with excellent verbal fluency in English language.
- Proficiency in handling inbound process
Skills
Customer ServiceInbound ProcessPhone BankingInbound CallsDomestic BPOVoice ProcessCallsCallingCustomer SupportCustomer ServiceBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We are proud of our lineage. SBICAP Securities Ltd (SSL) is the broking arm of the State Bank Group and a wholly owned subsidiary of SBI Capital Markets Ltd. SSL commenced operations in the first quarter of the financial year of 2006-2007 with a view to providing primary and secondary capital market access to investors both within the Group as also in the wider public domain. SSL seeks to become a leading financial intermediary, having a diversified customer base, broad range product offerings and State-of- the-Art execution and servicing capabilities and believes that financial inclusion can be achieved in Capital markets through affordable institutionalized, professional set ups that bring transparency and reliability to the table. The Company currently has in its fold a wide segment of clients including Banks, Financial Institutions, FIIs, Mutual Funds, Corporates, High Networth Individuals, Non-Resident Indians and Retail domestic investors. Its broking product range covers Institutional and Retail Equity, Derivatives, Depository Participant services, On-Line trading and a wide variety of Third Party Distribution products.
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