Opportunity For CSG - Emails (MD Desk Escalation) With SBI Securities

Department Icon Operations Maintenance & Support
Posted: 2 days ago
5-10 years
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Operations Maintenance & Support
work from office
Full Time
Closes 9 Jan 2027

Posted: 2 days ago
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Job Description

Role : Customer Service (MD DesK)

Location : Chinchpokli


Candidates from the broking industry are eligible to apply for these positions.

:

  • Handle critical customer escalations to MD & CEO, Chairman`s office and Social Media platforms.
  • Investigate cases by coordinating with different departments like Operations, Compliance, Risk, Legal, and Business teams.
  • Draft and communicate resolution responses to clients.
  • Conduct root cause analysis and recommend process improvements to reduce recurring complaints.
  • Monitor escalation TAT and ensure timely closure of cases.
  • Prepare MIS reports and provide updates to the Manager on complaint trends and resolution status.

Interested candidates can share cvs on ruchi.kedia@sbicapsec.com or call me on 8591436329


Skills

Senior ManagementQueryCustomer ComplaintsCustomer SupportEmailComplaintsEscalation ManagementSeniorOperationsCustomer Service

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About Company

We are proud of our lineage. SBICAP Securities Ltd (SSL) is the broking arm of the State Bank Group and a wholly owned subsidiary of SBI Capital Markets Ltd. SSL commenced operations in the first quarter of the financial year of 2006-2007 with a view to providing primary and secondary capital market access to investors both within the Group as also in the wider public domain. SSL seeks to become a leading financial intermediary, having a diversified customer base, broad range product offerings and State-of- the-Art execution and servicing capabilities and believes that financial inclusion can be achieved in Capital markets through affordable institutionalized, professional set ups that bring transparency and reliability to the table. The Company currently has in its fold a wide segment of clients including Banks, Financial Institutions, FIIs, Mutual Funds, Corporates, High Networth Individuals, Non-Resident Indians and Retail domestic investors. Its broking product range covers Institutional and Retail Equity, Derivatives, Depository Participant services, On-Line trading and a wide variety of Third Party Distribution products.

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