Finance Operations Associate

As an Associate - Finance Operations at Scaler School of Technology, you will play a key role in ensuring a smooth and transparent financial experience for students and parents. You will drive fee collection processes, support students through education loan journeys, and work closely with banking partners to ensure timely approvals and disbursements.

This role sits at the intersection of finance, operations, and student experience, requiring strong ownership, attention to detail, and empathy in communication. If you enjoy solving problems, coordinating across stakeholders, and building reliable processes in a fast-growing environment, this role offers an opportunity to make a meaningful impact on students journeys at SST.

Role & responsibilities

Fee collections & student financial support

• Drive end-to-end fee collection processes, ensuring timely payments across admission cycles and academic milestones
• Proactively track outstanding payments and coordinate with students and parents to resolve delays with clarity and empathy
• Act as the primary point of contact for students and families on fee-related queries, payment plans, and financial documentation
• Maintain accurate records of collections, reconciliations, and payment statuses across internal systems
• Support implementation of structured follow-up processes to improve collection efficiency and minimize delinquencies

Education loan facilitation

• Guide students and parents through the education loan journey, providing clear information on eligibility, documentation, timelines, and next steps
• Coordinate closely with partner banks/NBFCs to track applications, resolve issues, and accelerate loan approvals
• Monitor loan pipeline health and proactively identify cases requiring intervention or additional support
• Support onboarding of new lending partners by assisting with documentation, coordination, and process setup
• Ensure a smooth and transparent loan experience that builds trust and reduces friction for students
• Process coordination & operational support
• Execute defined SOPs for finance operations to ensure accuracy, compliance, and consistency
• Work closely with admissions, student experience, finance, and legal teams to ensure seamless financial workflows
• Track and maintain dashboards for collections, loan conversions, and query resolution metrics
• Identify operational bottlenecks and share insights to improve processes and student experience
• Support audits and documentation requirements related to fee collection and financial operations

Stakeholder communication

• Build strong working relationships with students, parents, lending partners, and internal teams
• Ensure all financial communication is clear, timely, and student-first in approach
• Escalate critical cases proactively with context and recommended actions

Qualifications

• 1 – 3 years of experience in finance operations, collections, customer support, loan processing, or business operations, preferably in education, fintech, NBFCs, or consumer-facing organizations
• Experience handling fee collections, payment follow-ups, loan coordination, or customer financial queries is strongly preferred
• Strong communication skills with the ability to explain financial processes clearly and empathetically to students and parents
• High attention to detail with strong organizational and tracking skills
• Ability to manage multiple cases simultaneously while maintaining accuracy and responsiveness
• Comfortable working with data, dashboards, and operational tools (Google Sheets, CRM systems, payment platforms, etc.)
• Strong ownership mindset with the ability to proactively follow through and resolve issues
• Collaborative mindset with the ability to coordinate effectively across internal teams and external partners
• Interest in education and student experience is a strong plus