Account Manager

Account Manager

Expectations:

To drive innovation and be the uniting factor for the clients and their goals across services

Description:

The purpose of this role is to support the VP - Business Transformation in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Responsibilities:

• Spearheading the brand strategy, client communication and collaboration between Web, SEO, Content and Direct Marketing teams
• Define, maintain, and evolve the overall brand strategies ensuring timely execution and delivery backed up with regular insights, analysis, and reports
• Ability to consistently meet or exceed revenue goals or targets alongside setting up a list of KPIs to track for each client
• Time to time recommend, design and implement new projects to improve clients digital footprint
• Solid knowledge of new industry as well as digital technology trends
• Ability to make decisions based on clear priorities and driving value through innovation with better and different ways of working
• Effectively navigate through ambiguity and complexities related to client management and build a strong, long-lasting customer relationship
• Ability to partner collaboratively with other functional areas within the company, maintaining updated knowledge of company products and services and upselling them time to time
• Passion for technology as an enabler for customer and company growth
• Effectively lead and motivate the internal Web, SEO, Content and G&A teams as well as managers to deliver the best quality of work and #CreateASchbang
• Strong troubleshooting and problem solving skills with a can do attitude while collaborating with internal departments to facilitate client need fulfilment

Skills required:

• Excellent written and verbal communication skills
• Talented in storytelling and delivering engaging presentations
• Excellent interpersonal and relationship-building skills
• Analytical mind and problem-solving attitude.
• Polished business communication with effective time management skills
• Proficiency in fundamental MS Office software
• At least 2 years of experience using any 2 CMSes and at least 1 ecommerce platform (eg: Shopify, Magento)
• Great team skills with the ability to collaborate with senior leadership
• Ability to multi-task and work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.
• Knowledge and understanding about the technical implementations and API documentations
• Google Analytics Power User
• Ability to adapt to new tools and softwares