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Job Description
: Call Center Manager
Location: C, Scheme Jaipur
Experience: 3+ years
Role & Responsibilities
- Manage and oversee the daily operations of the call center.
- Lead, train, and supervise a team of approximately 10 callers.
- Ensure call quality, productivity, and performance targets are met.
- Handle escalations and resolve customer or stakeholder concerns efficiently.
- Prepare daily, weekly & monthly reports on team performance, call metrics, and outcomes.
- Coordinate with internal teams and external stakeholders to ensure smooth workflow.
Eligibility Requirements
- Graduate or above in Journalism / Marketing / Mass Communication.
- Minimum 3+ years of relevant experience in call center operations or team management.
- Proven experience managing a team of 10 or more members.
- Must be locally based in Jaipur.
- Proficiency in Hindi.
- Strong leadership, communication, and problem-solving skills.
- Ability to handle pressure and manage multiple priorities.
- Basic knowledge of CRM systems and reporting tools.
Skills
Call Center OperationsReporting And AnalyticsAnalyticsReportingManagementOperationsCallingOperationsDaily OperationsCall Center ManagerCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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