SBICAP Securities - Chief Business Officer - Broking

Strategic Leadership & P&L Ownership
- Own and drive end-to-end P&L across core business verticals: Retail Sales/Broking, Institutional Broking, Digital Business, Distribution & Partnerships.
- Define and execute short- and long-term growth strategies aligned with organizational vision.
- Identify and unlock new revenue streams, customer segments, and market opportunities.
- Drive top-line growth, margin expansion, and cost optimization.
- Translate strategy into clear execution roadmaps with measurable KPIs.
Revenue Growth & Business Development
- Lead enterprise-wide revenue generation across retail and institutional segments, covering online and offline channels.
- Drive customer acquisition, activation, and retention strategies at scale.
- Build and expand strategic partnerships and distribution networks.
- Increase customer lifetime value (LTV) through cross-sell and upsell initiatives.
- Establish a high-performance sales culture with strong execution rigor.
Digital Growth, AI & Transformation
- Spearhead digital business growth across customer journeys, onboarding and engagement.
- Drive end-to-end digital transformation to enhance scalability, efficiency and user experience.
- Leverage AI, data analytics and automation to enable predictive decision-making, personalization, and performance optimization.
- Optimize conversion funnels, CAC and channel mix efficiency using data-driven insights.

- Partner with technology teams to build scalable, secure and high-performing digital platforms.
Institutional Broking
- Lead and expand Institutional Broking business.
- Institutional Trades and Market maker line of business.
- Strengthen client relationships through research-led engagement and differentiated advisory.
- Collaborate with research and sales trading teams to enhance client coverage and revenue generation.
- Ensure robust governance, compliance, and risk management across institutional operations.
Customer Experience & Market Leadership
- Champion a customer-first approach across all touchpoints.
- Improve customer engagement, retention and satisfaction metrics.
- Drive market share growth across retail and institutional segments.
- Lead product innovation and differentiation to stay competitive.
- Monitor market trends and competitor strategies to maintain leadership positioning.
Distribution & Channel Management
- Build and scale multi-channel distribution models Direct sales, Digital channels, Partner/third-party networks.
- Optimize channel productivity and cost efficiency.
- Ensure strong alignment between sales, marketing, and product teams.
Operational Excellence & Process Optimization
- Streamline and standardize business processes for scalability and efficiency.
- Drive productivity improvements across teams and channels.
- Implement robust performance management frameworks and dashboards.
- Leverage automation and technology to improve reporting and decision-making.
Governance, Risk & Compliance
- Ensure adherence to regulatory requirements and internal policies.
- Strengthen risk management and control frameworks across business operations.
- Maintain high standards of audit readiness, transparency, and governance.
- Collaborate with legal, compliance, and risk teams to mitigate business risks.
Stakeholder Management
- Collaborate closely with internal leadership and key management stakeholders.
- Build and manage relationships with external partners, institutional clients, and industry stakeholders.
- Align cross-functional teams to ensure seamless execution of business priorities.
Leadership & Talent Development
- Lead, mentor and inspire large, cross-functional teams across geographies.
- Build a high-performance, accountable and agile organization.
- Drive talent acquisition, capability building and succession planning.
- Foster a culture of innovation, ownership, and continuous improvement.