Production Support Engineer(SJ-IQ)

• Incident and Service Request Management
• Willing to work in 24x7 support team
• Own the knowledge management process. Writing and reviewing the knowledge base documents and effective use of the same within the team/project

Demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues as and when they occur in a timely manner

• Maintain effective project/stakeholder communication
• Anticipate and identify delivery delays or errors and make sure the customers/stakeholders are advised of progress and actions being taken
• Ensure all Service Level Agreements are honored to required quality and support standards
• Identify areas for improvement and automation in the process
• Willingness to work in a flexible schedule, for extended periods of time in a 24*7 environment including rotational shifts, Weekends and Public Holidays
• Available on phone/email for the team for any off-business hours support
• Share daily/weekly reports with stakeholders and management
• Maintain and update stakeholder contact information for off-hours support team, in event of an application/job failure situation.
• Advanced SQL
• MDM
• ETL
• Incident Management