Account Manager

Account Manager

What are we looking for

real solver

Solver Absolutely. But not the usual kind. Were searching for the architects of the audacious & the pioneers of the possible. If youre the type to dismantle assumptions, re-engineer best practices, and build solutions that make the future possible NOW, then youre speaking our language.

Your Mission: The Role

solving for better.

This isnt your typical Account Manager gig. We dont manage accounts; we accelerate their success.

You are a forward-deployed solver (fds), embedded directly within our most strategic client relationships. Your mission is to be obsessively client-centric, acting as the Directly Responsible Individual (DRI) for turning their business goals into realized value. You will quarterback the entire post-sale journey—from unearthing new opportunities to mitigating risks and ensuring every promise is brilliantly kept.

If youre a strategic farmer with the instincts of a hunter, the empathy of a trusted confidant, and the relentless execution mindset of an engineer-weve got a seat for you at the front of the table.

Youre not just managing a client. Youre owning their success.

Your Responsibilities

what you will wake up to solve.

This isnt a check-in and chat role. You are the DRI for your portfolios health, growth, and success. Your mission: use our solver DNA to deepen partnerships and deliver real value long after the sale.

Heres how youll make your mark:

• Growth Catalysis & Value Expansion: You are a catalyst for growth, unlocking new value by serving as both the clients champion and an internal navigator. You own the entire post-sales commercial journey, quarterbacking escalations and managing executive stakeholders to ensure our delivery engine is perfectly synced with client ambitions.
• Strategic Partnership & Influence: Forge unshakeable partnerships with key client stakeholders, becoming their go-to confidant on all things tech and transformation. Lead high-impact Quarterly Business Reviews (QBRs) that serve as strategic roadmaps, not just status updates.
• Obsessive Support & Proactive Success:
  
  Orchestrate flawless execution for client go-live moments and critical events, acting as mission control for their success. Own the red flag. When issues arise, you marshal resources until the problem is evloved (solved differently).
• Building Clients for Life: Champion the voice of the customer internally, funneling their feedback to make all of Searce better, faster, and smarter.
• Strategic Account Cultivation: Proactively engage with key client accounts to understand their evolving needs, identify new solution opportunities, and drive the long-term strategic growth of the partnership.
• Operational Advisory & Issue Resolution: Provide expert guidance on day-to-day operational challenges, coordinating with internal teams to ensure smooth service delivery and rapid resolution of emerging issues.
• High-Stakes Escalation Management: Lead the navigation of complex client escalations and difficult conversations, acting as the primary advisory point to align stakeholders and achieve mutually beneficial outcomes.
• Commercial & Contractual Oversight: Advise on contract renewals, expansions, and amendments, ensuring alignment with proposed solutions and managing any commercial discussions related to service delivery or invoicing

Welcome to Searce

The process-first, AI-native modern tech consultancy thats rewriting the rules.

We dont do traditional.

As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better.

Functional Skills

• Strategic Partner, Trusted Confidant: Moves beyond a vendor relationship to forge true partnerships. Listens for whats not said, earns the right to provide strategic guidance, and becomes the clients go-to advisor for their toughest challenges.
• Value Hunter, Growth Catalyst: Possesses a sixth sense for opportunity. Proactively identifies whitespace and connects client ambitions to Searce solutions, turning successful delivery and established trust into new streams of growth.
• Obsessive Advocate, Retention DRI: Owns the clients success as if it were their own. Relentlessly monitors account health, champions the clients voice internally, and makes churn a forgotten concept by ensuring value is always being delivered and realized.
• Mission Controller, Crisis Quarterback: Stays calm when the heat is on. Owns escalations from start to finish, communicating with clarity under pressure, marshaling internal resources, and navigating complex issues until the problem is evloved.
• Internal Navigator, Delivery Synchronizer: Acts as the central hub for the client. Translates client needs into actionable tasks for internal teams and ensures everyone—from delivery to support—is aligned, in sync, and executing flawlessly.
• Commercial Storyteller: Articulates the so what behind our work. Crafts and delivers high-impact QBRs that tell a compelling story of value creation, reinforcing the partnership and strategically mapping the road ahead.

Tech Superpowers

• Cloud Data Mastery: Youre a wizard at leveraging public cloud data services, with deep expertise in GCP (BigQuery, Spanner, etc.) and Google workspace
• AI/ML Data Foundation: You instinctively design data pipelines and structures that efficiently feed and empower Machine Learning and Artificial Intelligence applications.

Experience & Relevance

• Advisory Pedigree: 2+ yrs of foundational understanding of customer success and account stewardship, eager to ensure clients realize sustained value from their technology investments long after the initial sale.
• Growth-Minded Acumen: Demonstrates a keen instinct for cultivating growth within existing partnerships, ready to support the team by identifying strategic upsell and cross-sell opportunities that align with the clients journey.
• Relationship-Centric Acumen: Eager to build deep, lasting client relationships, developing core advisory skills in account governance, stakeholder management, and strategic business reviews.
• Locally Attuned: Exhibits a strong desire to understand the local business ecosystem—market trends, partner capabilities, and client-specific nuances—to provide more contextual and impactful advice to their account portfolio.

Join the real solvers

ready to futurify

• If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the Art of the possible.