Manager - Client Retention & Engagement

Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry.

Responsibilities:

• Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance.
• Co-ordinates with the internal team for timely resolution and closure of gaps.
• Understanding Client Needs and Requirements
• Ongoing relationship development
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Schedule and conduct Training Sessions for development resources and customers. ( if applicable)
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports and MIS.

Key competencies:

• Builds strong and effective relations with the customers (Internal and external).
• Is aware of the processes, maintains highest standards and continuously improves.
• Displays out of box thinking and facilitates resolution and is result oriented.
• Motivates and drives development of team members and self.
• Displays highest standards of work ethics, values and work discipline.