Customer Success Executive - Trainee

Role OverviewWe are seeking a junior-level professional who will be responsible for product demos, customer onboarding, basic issue resolution, and driving adoption of paid features on the Offrd platform. This is a customer-facing role that requires strong communication skills along with a basic technical understanding.Preferred joining timeline: Immediate to within 30 days.Key ResponsibilitiesProduct Demos & Onboarding

• Conduct live product demonstrations for prospective customers via Zoom/Teams
• Onboard new customers and guide them through key product features
• Clearly communicate product value and real-world use cases

Customer Support & Issue Handling

• Act as the first point of contact for customer-reported issues
• 
  Troubleshoot and resolve minor functional or configuration issues
• Coordinate with the engineering/product teams for complex issues
• Ensure timely follow-ups and customer satisfaction

Paid Feature Adoption & Upsell

• Educate customers on premium and paid features
• Encourage upgrades by highlighting benefits and ROI
• Support customers during trial-to-paid conversion

Customer Communication

• Maintain professional and empathetic communication with customers

• Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Handle objections, questions, and feedback effectively
• Maintain basic documentation of customer interactions and issues

Required Skills & Qualifications

• 12 years of experience in SaaS product demos, customer success, support, or pre-sales
• Excellent spoken and written English
• Ability to speak Hindi (preferred)
• Basic understanding of web/mobile applications and SaaS workflows
• Comfortable using Zoom, Teams, or Google Meet
• Familiarity with ticketing or CRM tools (basic level)
• Strong problem-solving and analytical skills