Fraud Risk

Role Overview: We are looking for an experienced Fraud Policy & Analytics professional (6-8 years) to strengthen fraud governance and data-led risk management across our E-commerce and Payments ecosystem.

The role will focus on fraud policy design, analytics-driven risk monitoring, rule\ optimization, chargeback analysis, and prevention strategy across:

• UPI / Card payments
• Gift Cards
• E-commerce (Grocery, Electronics)
• Refunds, cancellations & account deletion flows
• Account Takeover (ATO) & authentication risks

The ideal candidate should combine strong fraud domain expertise with hands-on analytics capability and a structured governance mindset.

Key Responsibilities

Fraud Policy & Control Framework

• Draft and maintain fraud risk policies covering:
• Customer registration
• Authentication
• Transaction monitoring & velocity controls
• Refund & reversal controls
• Chargeback management
• Define risk thresholds (velocity, transaction risk score, device risk, account age).
• Establish preventive vs detective control frameworks.
• Align fraud controls with regulatory expectations (RBI, NPCI, card network guidelines).
• Ensure fraud considerations are embedded before product go-live.

Fraud Analytics & Insights

• Conduct deep-dive analysis of fraud trends across:
• ATO & credential stuffing
• Friendly fraud & refund abuse
• Gift card misuse
• Mule & related account clustering
• Payment fraud (UPI/Card)

Develop dashboards tracking:

• Fraud-to-Sales (FTS)
• False Positive Rate
• Rule Hit Rate & Accuracy
• Appeal Acceptance Rate
• Chargeback Ratio
• LEA Complaint Trends
• Identify customer behavior patterns and emerging fraud MOs.
• Translate data insights into actionable rule improvements.

Rule Governance & Optimization

• Work with Data Science and Product to:
• Design high-precision rules
• Calibrate thresholds
• Reduce false positives without increasing loss
• Support development of:
• Address Clustering Models
• Account Linking Models
• Transaction Risk Scoring (TRS)
• Formalize feedback loop between investigations, analytics, and rule deployment.
• Conduct periodic control effectiveness reviews.

Chargeback & Dispute Analytics

• Analyze chargeback cases to identify:
• Gaps in registration/authentication
• Refund abuse patterns
• High-risk SKUs or categories
• Recommend rule or product control enhancements.
• Improve dispute turnaround and loss recovery rates.

Governance, Audit & Regulatory Alignment

• Maintain evidence repository for audits and inspections.
• Support regulatory submissions related to fraud risk.
• Present fraud trends and mitigation strategy in leadership/board forums.
• Track and assess impact of regulatory changes on fraud controls.

Required Experience

Domain Experience

• 6 - 8 years in Fraud Risk / Trust & Safety within:
• Fintech
• Digital Payments
• E-commerce platforms
• Lending / BFSI
• Strong understanding of:
• UPI fraud risks
• E-commerce abuse patterns
• Refund & cancellation fraud
• Account Takeover (ATO)
• Payment authentication & device risk

Technical Skills

• Advanced SQL (mandatory)
• Python / SAS (preferred)
• Snowflake / Hive / BigQuery
• Dashboarding tools (Power BI / Tableau / Mixpanel)
• Strong data interpretation skills

Key Competencies

• Strong risk judgement & business balance
• Ability to prioritize high-impact fraud risks
• Structured problem solving
• Cross-functional stakeholder management
• Clear communication for senior leadership forums

Success Metrics

• Reduction in Fraud-to-Sales (FTS)
• Improvement in rule precision & reduction in false positives
• Faster LEA response & investigation closure
• Measurable improvement in chargeback ratio
• Strong audit readiness & regulatory compliance