Chief Operating Officer

Company: SFRI India Pvt. Ltd. 

Industry: Medical Diagnostics (IVD Devices & Reagents) 

Location: New Delhi (Corporate Office) 

Reporting To: Managing Director / CEO

About SFRI India

SFRI India Pvt. Ltd. is a leading medical diagnostics company engaged in the manufacturing, sales, distribution, and service of In Vitro Diagnostic (IVD) instruments and reagents. The company is committed to delivering innovative, high-quality diagnostic solutions across India through a robust network of distributors, channel partners, service engineers, and healthcare institutions.

Position Summary

The Chief Operating Officer (COO) will be responsible for leading and managing the overall business operations of SFRI India, ensuring operational excellence, sustainable growth, profitability, and execution of the companys strategic vision. The COO will oversee all operational functions including Sales, Service, Manufacturing, Supply Chain, Procurement, Logistics, Customer Support, Quality, Regulatory Compliance, and Business Operations while driving organizational efficiency, accountability, and process excellence.

The ideal candidate will possess strong leadership capabilities, extensive experience in the medical devices/IVD industry, and a proven track record of scaling businesses, improving operational efficiency, and building high-performance teams.

Key Responsibilities

Strategic Leadership

• Develop and execute operational strategies aligned with the companys vision and long-term business objectives.
• Drive annual operating plans, business expansion strategies, and revenue growth initiatives.
• Translate strategic goals into measurable operational KPIs.
• Work closely with the Managing Director on strategic planning and execution.

Business Operations

• Lead end-to-end business operations across all departments.
• Ensure seamless coordination between Sales, Service, Manufacturing, SCM, Finance, HR, Regulatory, and Customer Support.
• Improve organizational productivity through standardized processes and automation.
• Establish operational governance and accountability across all functions.

Sales & Commercial Operations

• Support the Sales leadership in achieving revenue and profitability targets.
• Monitor sales productivity, dealer performance, territory efficiency, and market expansion.
• Develop scalable sales processes and operational frameworks.
• Review business performance through dashboards and MIS reporting.

Manufacturing & Supply Chain

• Oversee manufacturing operations to ensure quality, efficiency, and cost optimization.
• Improve production planning and inventory management.
• Optimize procurement, logistics, warehousing, and distribution.
• Ensure uninterrupted product availability across India.

Service Operations

• Develop a strong nationwide service infrastructure.
• Improve installation turnaround time, preventive maintenance schedules, and complaint resolution.
• Ensure high customer satisfaction and service quality.
• Monitor service KPIs and engineer productivity.

Process Excellence

• Develop and implement SOPs across all business functions.
• Drive Lean, Six Sigma, Kaizen, and continuous improvement initiatives.
• Improve cross-functional collaboration and workflow efficiency.
• Reduce operational costs while maintaining quality standards.

Regulatory & Quality Compliance

• Ensure compliance with CDSCO, ISO 13485, MDR, GMP, and other applicable regulatory standards.
• Maintain quality systems across manufacturing and service operations.
• Ensure audit readiness at all times.

Financial Management

• Drive operational profitability.
• Monitor budgets, operational expenditures, and cost optimization initiatives.
• Improve working capital efficiency.
• Review inventory turnover, procurement costs, and operational margins.

Leadership & People Management

• Build and mentor high-performing leadership teams.
• Develop succession planning and leadership pipelines.
• Drive a performance-driven and accountable culture.
• Lead organizational transformation initiatives.

Technology & Digital Transformation

• Drive ERP, CRM, and digital automation initiatives.
• Implement business intelligence dashboards and data-driven decision-making.
• Improve operational visibility through MIS and analytics.

Risk Management

• Identify operational risks and implement mitigation strategies.
• Ensure business continuity planning.
• Develop internal controls and governance mechanisms.

Key Performance Indicators (KPIs)

• Revenue Growth
• EBITDA Improvement
• Gross Margin Improvement
• Operational Efficiency
• Inventory Turnover
• Manufacturing Productivity
• OTIF (On-Time In-Full Delivery)
• Customer Satisfaction (CSAT)
• Service Response Time
• Dealer Network Growth
• Employee Productivity
• Employee Retention
• Process Compliance
• Quality Metrics
• Cost Reduction
• Working Capital Optimization

Qualifications

• Bachelors degree in Engineering, Life Sciences, Healthcare Management, Business Administration, or a related field.
• MBA/PGDM from a reputed institute preferred.
• Lean Six Sigma certification is an added advantage.

Experience

• 15–20+ years of progressive leadership experience.
• Minimum 8–10 years in a senior operational leadership role.
• Experience in the Medical Devices, IVD, Healthcare, Diagnostics, Pharmaceuticals, or Life Sciences industry is mandatory.
• Proven experience in scaling operations and managing multi-location teams across India.
• Prior P&L responsibility is highly preferred.

Required Skills & Competencies

• Strategic Planning & Execution
• Business Transformation
• Operational Excellence
• P&L Management
• Supply Chain Management
• Manufacturing Operations
• Sales Operations
• Service Operations
• Financial Acumen
• Regulatory Compliance
• Change Management
• Stakeholder Management
• Negotiation & Vendor Management
• Team Leadership & Mentoring
• Data Analytics & MIS
• ERP/CRM Implementation
• Problem Solving & Decision Making
• Excellent Communication & Presentation Skills

Behavioral Competencies

• High Integrity & Ethical Conduct
• Ownership Mindset
• Result-Oriented Leadership
• Strong Analytical Thinking
• Customer-Centric Approach
• Innovation & Continuous Improvement
• Cross-Functional Collaboration
• Ability to Perform Under Pressure
• Adaptability & Resilience

Why Join SFRI India

• Opportunity to lead one of Indias rapidly growing IVD and medical diagnostics organizations.
• Direct involvement in building scalable operations, manufacturing excellence, and nationwide business expansion.
• Leadership role with significant strategic impact and decision-making authority.
• Exposure to cutting-edge diagnostic technologies and healthcare innovation.
• Opportunity to shape the future growth of SFRI India and contribute to strengthening Indias healthcare ecosystem.