Guest Relation Associate (Mall) - Thane - West

Role : Guest Service Associate

Location: Mumbai, Thane West (Shopping Centre)

Experience: 0 to 3 years

Salary: 3.75 LPA (for freshers - 3 or 3.3 lacs)

Gender: Male & Female Both

Reporting To: Centre Manager / Operations Manager

Job Summary : We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.

Key Responsibilities :

• Customer Engagement:
• Greet and assist shoppers courteously at entry points, help desks, and common areas.
• Handle queries related to stores, events, offers, facilities, and directions.
• Daily Operations Support:
• Monitor cleanliness, signage, and functioning of amenities across the mall.
• Coordinate with housekeeping, security, and technical teams for quick issue resolution.
• Feedback & Escalation:
• Gather visitor feedback and report complaints or incidents to management promptly.
• Follow up to ensure satisfactory resolution.
• Event & Promotion Support:
• Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.
• Lost & Found Handling:
• Maintain proper records of lost & found items and coordinate returns to rightful owners.
• Reporting & Documentation:
• Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile :

• Experience: 0 to 3 years in guest relations, front office, mall operations, or customer service
• Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors
• Age Limit: Below 32 years
• Salary up to 30,000 per month and for freshers 25,000 depends on Interview & Communication skills
• Strong English Communication is required.

Skills & Attributes

• Excellent communication and interpersonal skills
• Well-groomed, presentable, and confident in customer-facing roles
• Basic understanding of mall operations and service standards
• Calm under pressure with strong problem-solving ability
• Proficiency in English, Hindi, and Telugu preferred

Education

• Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions :

• Willing to work in rotational shifts, weekends, and public holidays
• Uniform and grooming standards to be maintained at all times
• They have a Six Weekly Off Policy. It could be Any Day.

Interested Candidate, Kindly send the resume at bhakti.oasis04@gmail.com or Click Apply