Shadowfax - Associate Director - Warehouse Operations - IIM/ISB/MDI/FMS

Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.

• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
• Train and manage a warehouse team to solve day-to-day operational issues and reach short and long-term performance goals.
• Oversee daily operations, while controlling and managing inventory and logistics.
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.

Daily and Monthly Responsibilities:

• Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Schedule and oversee warehouse team to meet the demands of the fulfilment centre, and manage the flow and quality of work to maximize efficiency and minimize overtime.
• Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed.
• Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention.
• Oversee and manage logistics utilized to transport products to customers and internal facilities communicating with drivers and air partners to ensure efficient delivery of packages.

What to bring:

• Experience in Warehouse Management/ Operations
• Experience in E-commerce/Logistics preferable
• 5 to 7 Years of Experience
• MBA from IIMs/ Tier 1 B-Schools preferably
• Experience in Sort centre and automation process