Customer Support Representative

URGENT HIRING For CUSTOMER SUPPORT REPRESENTATIVE

Process - E-commerce

Experience - 0 to 5 Years

• Job Responsibilities
• Handle customer queries through voice and chat channels
• Assist customers with orders payments deliveries cancellations and refunds.
• Resolve customer complaints and provide accurate information.
• Follow process guidelines and maintain quality and productivity standards.
• Escalate complex issues to the relevant team when required.

• Eligibility Criteria
• 1 to 5 years of experience in Customer Support BPO or E-commerce preferred.
• Freshers may also be considered.
• Excellent verbal and written communication skills
• Basic computer knowledge and typing skill
• Comfortable working from the office in rotational shifts
• Immediate joiners preferred.

• Shift Timings
• Males & Females - 8:00 AM 8:00 PM shift window
• Males - 8:00 PM 8:00 AM shift window

Shift allocation will depend on business requirements

• Additional Benefits
• Salary - 22,000 to 30,000 CTC per month
• Night travel allowance
• 6 days working
• 1 rotational week off

Interested candidates can share their updated resumes.

Immediate joiners will be preferred