Desktop Support Engineer

Job Type: Backfill

Job Summary

We are seeking an IT Support Specialist to provide onsite end-user support, office infrastructure assistance, asset management, and project-based IT support. The role involves troubleshooting hardware and software issues, managing the IT asset lifecycle, supporting office infrastructure, maintaining inventory, and coordinating with remote technical teams and third-party vendors to ensure seamless IT operations.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, upgrade, and decommission IT equipment.
• Troubleshoot hardware, software, network connectivity, and end-user issues.
• Escalate complex incidents to Level 2 support teams when required.

Office Infrastructure Support

• Support office IT services, including network connectivity, printing, voice, AV, and workplace technologies.
• Install, configure, maintain, and troubleshoot switches, routers, access points, and related network infrastructure.
• Assist with conference room technologies, smart office solutions, and digital signage.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office relocations, hardware refreshes, equipment deployments, and infrastructure projects.
• Assist with business events, technology deployments, and remote hands support.
• Escort and coordinate third-party vendors during onsite activities when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge, including LAN, Wi-Fi, switches, routers, and access points.
• Experience with hardware deployment, asset management, and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and effectively collaborate with remote support teams and third-party vendors.