Senior Process Associate

Hi,

Greetings from Shell Infotech!!!

We have below opportunity with one of our esteemed Client. Kindly go through the JD and details thoroughly if interested do share me your Updated CV at swathi@shellinfotech.com

• Mode of Employment: Fulltime
• Mode of Work: Work from office
• Work Location: Bangalore
• Exp:3+Years
• Notice Period: Immediate to 15 days

:

• Manage day-to-day OTC operations - Billing and Invoicing, billing support, credit collections support, customer queries, and reconciliations/Workday project setup from Salesforce notifications, contract upload, billing schedule creation, document attachment, amendment processing
• Manage billable transactions, create, finalize & send the invoice. Manage end-to-end customer billing and invoicing activities accurately and within agreed timelines.
• Review contracts, purchase orders, rate cards, billing schedules, and supporting documents before invoice creation.
• Set up and maintain customer projects, contracts, and billing schedules in Workday based on approved Salesforce notifications.
• Create, validate, finalize, and distribute invoices, credit notes, and debit notes in accordance with contractual terms and tax requirements.
• Process contract amendments, billing adjustments, cancellations, and rebills with complete supporting documentation and approvals.
• Reconcile billed transactions to source data and investigate billing discrepancies, missing information, and system exceptions.
• Respond promptly to customer and stakeholder billing queries; coordinate with Sales, Operations, Collections, and Finance to resolve issues.
• Maintain accurate billing records and trackers, and prepare billing-status, unbilled-revenue, exception, and SLA reports.
• Support period-end activities by ensuring billing completeness, timely cut-off, and resolution of outstanding billing items.
• Follow SOPs and internal controls while meeting SLA/TAT, quality, accuracy, productivity, and compliance requirements.

.Strong understanding of contract-to-bill activities, invoice processing, billing schedules, credit/debit notes, reconciliations, and period-end controls.

• Working knowledge of Workday ERP and Salesforce exposure.
• Proficiency in Microsoft Excel and other MS Office tools, with strong attention to detail and numerical accuracy.
• Strong written and spoken English, stakeholder management, analytical, problem-solving, and documentation skills.
• Ability to manage multiple priorities, meet deadlines, collaborate across teams, and perform effectively in a high-volume environment.