Customer Service Executive @Bangalore

Hi Job Seekers,

We are Hiring for EscalationDeskExecutive at Bangalore location!

Profile : Social Media Escalation- Shivaji Nagar, Bangalore

Salary slab is upto 3.6 LPA

Transport facilities are available

6 Days of working with one rotational week off

Any 12th pass, Graduate , Undergraduate , Fresher or experience all can apply.

Role & Responsibilities :

1. HandlingEscalatedComplaints: Manage complex customer complaints escalated by frontline customer service executives or team leaders.

2. IssueInvestigation: Thoroughly investigate customer concerns, identify the root cause, and understand why the issue was not resolved at the initial level.

• 3. ComplaintResolution: Provide appropriate and effective solutions to customers while following company policies and procedures.
• 4. CustomerCommunication: Communicate with dissatisfied or frustrated customers professionally, patiently, and empathetically.
• 5. Cross-DepartmentCoordination: Coordinate with internal departments such as operations.

Interested candidates can connect : 9569902470 (Fauzia)

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