Customer Service Executive

Hi Job-Seekers!!!

Greetings from ShiningstarsITPL!!!

Note-ShiningstarsITPL does not charge any amount in exchange of job placement!

( ENGLISH & HINDI BOTH ARE MANDATORY )

Position : Customer Service Executive & Tele Sales Executive

Eligibility: Any Undergraduate or above (Freshers can apply)

Salary : 1.75 LPA-3.75 LPA (Based on last drawn salary)

Work Requirements:

• Excellent communication skills in BOTH HINDI & ENGLISH
• Strong customer-handling ability
• Willingness to work in rotational shifts
• 6 days working with 1 rotational weekly off
• Candidates must be comfortable with both voice and digital communication channels (based on role)
  

Roles & Responsibilities:

• Respond to customer queries through phone, email, chat, and social platforms
• Assist customers with product/service information, troubleshooting, and navigation
• Manage customer concerns with empathy and professionalism
• Aim for first-contact resolution to enhance customer satisfaction
• Identify opportunities to upsell or cross-sell relevant services
• Suggest process improvements and contribute to overall customer experience
  

How to Apply-

For interview alignment or queries, please contact:

Aditi - 8090810674

Hanshika - 7526057311

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