Service Engineer - All India

Location : Mumbai, Pune, Ahmedabad, Jalandhar, Delhi, Hyderabad, Vijayawada, Kochi

Role & responsibilities

• Perform INSTALLATION of all Equipment. Provide demo for the installed product and inform about pros and cons for maintenance of it.
• Attend BRAKDOWN/SERVICE/CALIBRATION/LAB SHIFTING calls
• Escalate service complaints/ repair issues to reporting manager/HO if the issue is not resolved at site
• Follow up with HO/Customers for PO/Invoice/Payment on regular basis & update Zonal Manager
• Promote FILTERS/ other spares / new equipment as per the customers requirement in LAB
• Send faulty spare to HO with respective FIR
• Maintain stock in hand list regularly and get verified with HO/Zonal Manager regularly
• Maintain proper schedule to get analyzers calibrated as per recommended intervals
• Update yourself with complete knowledge of all the products
• Coordinate with customers regarding issues with equipment or LAB readiness for installation
• Interacting with customers on a regular basis related to service queries and requirement of spares, service support etc
• Send the reports of job done to HO and reporting manager on daily basis
• Generating revenue by way of AMC, Service calls, calibration and spare sales

Preferred candidate profile

• Candidates should be ready for intense traveling
• Minimum 1yrs of Experience or Freshers are also welcome.
• Only Male candidates