Personal Shopper

1. JOB PURPOSE

Personal Shoppers provide expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends. The position defines the highest customer service standards for sales, and customer satisfaction in every retail operation.

2. PRINCIPLE ACCOUNTABILITIES

EXPECTED END RESULTS

MAJOR ACTIVITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.
• To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.

• Increased Items per Ticket of Target Customers
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Increase in membership base.
• Documentation
• Educate non-members about the membership programs and encourage black card enrollments

SKILLS AND KNOWLEDGE

EDUCATIONAL QUALIFICATIONS

Minimum12th Pass - Fashion/ retail or industry-related degree will be preferred.

RELEVANT EXPERIENCE

Min 3 – 4 years of retail sales experience - Good track record of sales success, preferably with the same types of products or a similar industry

SUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURS

• Teamwork & Networking
• Planning & Organising
• Leadership skills
• Result Focused

• Pleasing Personality
• Good written and verbal communication skills.
• Fluency in English
• Excellent Selling skills
• Basic computer skills and a knowledge of basic Microsoft Office programs.