Crm Executive

Role & responsibilities

• Client data management: Update and maintain the CRM system with all client information and track client interactions.
• Documentation and paperwork: Handle all post-booking paperwork, including the Buyer's Agreement, payment receipts, demand letters, and possession letters.
• Client communication: Conduct welcome calls and emails, answer client queries via phone and email, and follow up on outstanding documents.
• Post-sales support: Manage and resolve customer complaints and concerns related to documentation and possession processes.
• Coordination: Work closely with sales and other departments to ensure a seamless handover from sales to after-sales.
• Reporting: Prepare regular reports on sales activities and client feedback for management.
• Process improvement: Assist in developing and executing strategies to improve customer loyalty and retention.
• Payment tracking: Ensure timely payment receipts and follow up with clients on payment schedules and reminders.