Front Office Executive

Organisation: Shree Naman Group

Job Title: Front Office Executive

Location: BKC, Head Office

Industry: Real Estate

Department: Admin

Experience Required: 5 to 10 Years

Shift Timings: 9 am to 5.30 pm or 11 am to 7.30 pm

Weekly Off: 2nd & 4th Saturday and All Sundays.

Job Responsibilities

Reception and Customer Service:

• Greet and welcome visitors with a positive and professional demeanour.
• Answer and direct incoming phone calls to the appropriate individuals or departments.
• Provide information about the organisation, services, and products to visitors and callers.
• Handle inquiries and resolve or escalate issues as necessary.

Visitor Management:

• Register and sign in visitors, issue visitor badges, and notify relevant personnel of visitor arrivals.
• Manage the reception area to ensure it is clean, organised, and well-maintained.
• Direct visitors to the appropriate meeting rooms or individuals within the organisation.

Communication Handling:

• Receive and distribute mail and packages.
• Manage incoming and outgoing correspondence, including emails and faxes.
• Maintain a log of incoming and outgoing courier packages.

Appointment Scheduling:

• Schedule and confirm appointments for clients, visitors, and employees.
• Coordinate meeting room bookings and ensure that meeting spaces are prepared for scheduled appointments.

Technology Proficiency:

• Use office equipment such as telephones, photocopiers, and computers proficiently.
• Manage and update electronic visitor management systems.

Problem Solving:

• Address and resolve issues or concerns raised by visitors or employees.
• Escalate complex issues to the appropriate department or personnel.

Professionalism:

• Maintain a professional and polished appearance.
• Uphold confidentiality and handle sensitive information with discretion

Collaboration:

• Work collaboratively with other administrative staff and departments to ensure effective communication and operations.