Customer Service Executive

Company Description Shriram Finance Limited is one of Indias largest retail non-banking financial companies (NBFCs), providing credit solutions across commercial vehicle finance, two-wheeler loans, car loans, gold loans, personal loans, and small business loans. As part of the 50-year-old Shriram Group, the company is known for its customer-centric approach and long-term focus on building trust. In November 2022, Shriram Transport Finance Company Limited, Shriram City Union Finance Limited, and Shriram Capital Limited merged to form Shriram Finance Limited. As of March 31, 2026, Shriram Finance operates through a network of 3,225 branches with a workforce of 76,241 team members and manages assets worth ₹3.02 lakh crores. The organization offers opportunities to grow within a large, stable financial conglomerate that impacts the lives of customers across India.

Role Description This is a full-time, on-site Customer Service Executive role based in Tarn Taran. The Customer Service Executive will handle inbound and outbound customer interactions, respond to queries about loan products and services, and provide accurate information in a clear and respectful manner. The role includes resolving customer issues, tracking requests, and ensuring timely follow-up to support customer satisfaction and retention. The executive will update customer records, coordinate with internal teams for issue resolution, and adhere to company policies and regulatory guidelines. Daily responsibilities also involve promoting a positive customer experience, meeting service quality and productivity targets, and contributing feedback to improve processes and customer service standards.

Qualifications

• Candidates should possess strong customer-facing abilities, including Customer Service, Customer Support, and Customer Satisfaction skills.
• Candidates should possess capabilities in service oversight, including Customer Service Management and effective follow-through on customer issues.
• Candidates should possess solid Interpersonal Skills, with the ability to communicate clearly, listen actively, and build trust with diverse customers.
• Strong verbal and written communication skills in relevant local languages and English.
• Basic computer proficiency and comfort with CRM systems or loan management software.
• Ability to work in a fast-paced branch environment, manage multiple tasks, and meet service targets.
• Prior experience in banking, NBFCs, or financial services customer support is preferred but not mandatory.
• Minimum educational qualification: Higher Secondary (12th pass); a diploma or bachelors degree in any discipline is an advantage.