Relationship Officer

Company Description Shubham Housing Development Finance Company provides affordable housing finance solutions to individuals across diverse income segments, helping them turn their dream of homeownership into reality. The company focuses on cost-effective loan products tailored to customers needs and financial stability. As of 2026, Shubham operates 210+ branches across 176 cities in 13 states in India, expanding its reach to aspiring homeowners. With minimal documentation and convenient EMI options, Shubham aims to make the home loan process simple, accessible, and customer-friendly. The organization is driven by a mission to deliver the happiness of home ownership by making housing finance affordable for all.

Role Description The Relationship Officer is a full-time, on-site role based in Chennai, responsible for managing customer relationships and driving housing loan business. In this position, the individual will engage with prospective and existing customers, understand their housing finance needs, explain loan products and eligibility, and guide them through the end-to-end application process. The role includes regular follow-ups, handling customer queries, coordinating documentation and verification, and ensuring timely disbursal of loans. The Relationship Officer will collaborate with branch teams to achieve sales targets, maintain service quality, and support retention of customers through proactive relationship management. The role also involves local market outreach, building connections with referral partners, and promoting Shubhams offerings in the community.

Qualifications

• Candidates should possess strong Business Relationship Management skills to build, maintain, and grow customer and partner relationships.
• Candidates should possess foundational Finance knowledge, especially in lending, housing loans, and basic credit concepts.
• Candidates should possess excellent Communication skills, including clear verbal and written communication in local language and English.
• Candidates should possess solid Customer Service skills to handle inquiries, resolve issues, and ensure a positive customer experience.
• Candidates should possess Sales skills to identify opportunities, convert leads, and achieve branch-level business targets.
• Relevant experience in retail lending, housing finance, banking, or NBFC customer-facing roles is beneficial.
• Ability to work on-site, conduct field visits, and engage with customers and partners in the local market.
• Basic computer proficiency and comfort with digital tools for documentation, CRM systems, and reporting.
• Diploma or bachelors degree in commerce, finance, business, or a related field is preferred, though equivalent experience may be considered.