Posted: 13 hours ago
2-5 years
Madhapur, India
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027
Posted: 13 hours ago
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Job Description
Company Overview:At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.
Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully.
We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees and we are looking forward to more Culture Champions to enable every individual’s growth story.
Role Summary:
Position: Customer Support Executive
Job Type: Full-time
Shift: Rotational shift
Qualification: Any Graduation / Post Graduation
Experience: Freshers – 1yrs Experience
Key Responsibilities:
● Handle customer requests, questions, and complaints on a variety of support channels.
● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
● Keep track of customer expectations and recurring issues.
● Build a sustainable and mutually beneficial relationship between customers and your brand.
● Required Experience, Skills and Qualifications
● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.
● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.
● Should have negotiation skills and Good communication
Must Haves:
Customer relationship management.
Should attend calls and be able to solve customer requests and issues.
Should work on customer support applications.
Should coordinate with delivery boys and agents.
Should maintain daily follow-up sheets for calls and texts received and issues solved thereof.
Should be customer friendly and ensure all customers receive exceptional care.
Must be fluent in English, Hindi and Telugu
Should have minimum typing speed of 25wpm
Should have good computer knowledge
Why Sid’s Farm?
Working at a Farm is fun and not quite literally though. But here we go with all the reasons that will help you choose Sid’s Farm as your preferred workplace.
1. Innovative Culture - With a commitment to quality and innovation, you’ll be part of a forward-thinking team that values fresh ideas and approaches with a new vision to act upon. If you’re passionate about high-quality dairy products and ideas, working at Sid's Farm allows you to be part of a team that shares that commitment and creativity.
2. Sustainability Focus: Sid's Farm prioritizes sustainable practices, allowing employees to contribute to environmentally friendly initiatives and feel good about their impact. Visit our Farm to gain a deeper understanding of what we do.
3. Growth Opportunities - As a growing company, there are ample chances for career advancement and professional development, allowing you to evolve alongside the business as you would be handling every nerve of the business. Working in a growing D2C Brand just elevates your learning curve by leaps and bounds.
4. Community Engagement - Sid's Farm actively engages with local communities, providing employees with opportunities to participate in outreach programs and make a difference.
5. Strong Values - The company emphasizes transparency, integrity, and customer satisfaction, fostering a positive and ethical work environment.
6. Doing what you Love - Here you will always end up doing what you love and in a more liberal way. Ideas and actions have no boundaries here as long as you have figured it all out.
How to Apply?
If this role excites you to join our Evolving Journey at Sid’s Farm, we look forward to your addition to our Sid’s Farm family. Let us create some magic together.
Do send us your updated resume to careers@sidsfarm.com
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About Company
Sid's Farm is a dairy brand that delivers pure, adulteration-free milk and dairy products directly from farmers to consumers, ensuring high quality and safety standards.
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