Service Excellence Professional

A Snapshot of Your Day

As a Service Excellence Professional, you will support the global service organization by driving process improvement, KPI transparency, dashboard development, and data-driven decision-making across regions and functions. Your work will help standardize how we measure performance, identify process gaps, improve operational discipline, and enable stronger execution across the service business.

You will collaborate closely with global and regional stakeholders across Sales, Operations, Supply Chain, Finance, Manufacturing, and Business Development to improve key performance areas such as On-Time Delivery (OTD), Quality Response Time (QRT), Order Entry, Revenue, Lead Time, and customer experience. You will also support digitalization and automation efforts by improving reporting structures, strengthening data quality, and helping convert manual processes into scalable tools and dashboards.

How You'll Make An Impact

• Support global Service Excellence initiatives by analyzing operational and commercial performance data, identifying gaps, and recommending improvement actions.
• Develop, maintain, and improve dashboards and reports that provide clear visibility into key business metrics such as OTD, QRT, Revenue, Order Entry, Lead Time, Hit Rate, and customer feedback.
• Partner with regional and global teams to standardize reporting, improve process discipline, and create one consistent version of truth across business units and regions.
• Support continuous improvement projects, process mapping, root cause analysis, and corrective action tracking to improve service performance and execution reliability.
• Help improve Salesforce (SFDC), CRM, and other business data quality by identifying inconsistencies, defining reporting requirements, and supporting user adoption.
• Prepare leadership updates, performance reviews, project summaries, and data-based insights that help stakeholders make faster and better business decisions.
• Support digital transformation, automation, and AI-enabled improvement opportunities by identifying repetitive manual work and helping translate business needs into scalable solutions.

• Bachelor's degree in Engineering, Business, Supply Chain, Operations Management, Data Analytics, Information Systems, or a related field, or equivalent years of experience.
• Experience in Service Operations, Sales Operations, Business Excellence, Continuous Improvement, Project Management, Data Analytics, or Process Improvement.
• Strong analytical skills with the ability to work with large data sets, identify trends, simplify complex information, and convert findings into actionable business recommendations.
• Working knowledge of Power BI, Excel, Tableau, Salesforce, CRM systems, or similar reporting and analytics tools.
• Ability to create dashboards, management reports, process documentation, training materials, and executive-level presentations.
• Strong project coordination skills with demonstrated experience working across global, cross-functional, and matrix organizations.
• Excellent communication and stakeholder-management skills with the ability to clearly communicate insights, risks, and improvement opportunities.

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy

At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Opportunity to work on challenging projects in an exciting environment
• Opportunity for remote/flexible work
• Professional support and strong collaboration with colleagues around the world
• Professional development opportunities within the company

https://jobs.siemens-energy.com/jobs