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Job Description
- As a Technical Support - Video at Sify Digital Services Limited, you will be responsible for handling video conferencing solutions and providing assistance to customers with a focus on Cisco technologies. With 3-5 years of experience in the field, you will need to have a strong background in Cisco CMS, UCS, CUCM, UCCX, Gateways, and troubleshooting. Your role will involve collaborating with Level 3 engineers, responding to and resolving problems logged by Level 1, and ensuring seamless communication with customers to address their issues effectively.
Your educational qualifications should include a Diploma/Graduate degree in IT/Computer/Electrical/Electronics, preferably BE/B.Tech/MCA, along with relevant certifications in Cisco Collab (CCNA or equivalent). You should possess excellent communication skills to interact with customers both directly and through phone/email. Additionally, your responsibilities will include isolating and troubleshooting issues, escalating complex problems to Level 3, and providing timely updates and resolutions to customers via the call logging and tracking system.
In this role, you will be required to work in a 24/7 business support environment, handle network protocol traces, conduct end-to-end QoS configuration/troubleshooting for Cisco CMS, and have a clear understanding of VoIP and Unified Communications technologies. Experience with MS Teams, Cisco CUCM/UCCE/UCCX/PCCE solutions, and third-party call recording platforms will be beneficial. You should also be familiar with telecom infrastructure protocols like ISDN and analog signaling, VOIP protocols such as SIP, H.323, and MGCP, and ITIL practices.
Moreover, as a Technical Support - Video, you will be involved in configuration, troubleshooting, training, and support activities at customer premises. Strong hands-on experience with video conferencing devices and a proactive approach to problem-solving are essential for this role. Your role will be crucial in ensuring customer success and service operations within the organization.
If you are looking for a challenging opportunity in the realm of video conferencing technology with a focus on Cisco solutions, then this role at Sify Digital Services Limited in Kolkata could be the perfect fit for you. Join us in our mission to provide comprehensive ICT services and solutions to businesses across multiple verticals and geographies.
(Note: The job description provided is based on the information available and may be subject to updates or changes as per the company's requirements.),
Skills
TandbergVideo ConferenceCiscoCollaborationVideo Conferencing DevicesIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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