Customer Master Data Management

Position: Sales Program & Incentive Management Customer Master Data Management

Levels: CL11 – Analyst | CL10 – Senior Analyst | CL9 – Specialist 

Experience: 3–12 Years

Qualification: Any Graduation

Work Mode: Work from Office (WFO)

Shift: 247 Mandatory Skills

• Master Data Management (MDM).
• Hands-on experience in Customer Master Data Management.
• SAP Customer Master Data Creation and Maintenance.

Key Skills Required

• Customer Master Data Creation, Modification and Maintenance.
• Customer Data Validation and Quality Checks.
• SAP Master Data Management.
• Customer Data Governance and Compliance.
• Data Cleansing, Deduplication and Standardization.
• Data Analysis and Reporting.
• MS Excel, Access, PowerPoint and Word.
• SOX Controls and Audit Compliance.
• Process Documentation and SOP Management.
• Stakeholder Management.
• Strong Analytical and Problem-Solving Skills.

Key Responsibilities

• Create, maintain and update Customer Master Data in SAP.
• Handle customer creation, modification, extension and deletion requests.
• Validate customer information and ensure data accuracy and completeness.
• Perform customer master data cleansing, deduplication and standardization.
• Identify and resolve customer data discrepancies within agreed TAT/SLA.
• Ensure compliance with data governance policies, SOX controls and audit requirements.
• Maintain customer master data documentation and SOPs.
• Coordinate with business stakeholders to understand and fulfil customer data requirements.
• Perform periodic data-quality checks and audits.
• Prepare reports and provide regular updates on master data activities.
• Identify opportunities for process improvement and automation.
• Support training and knowledge transfer for new team members.

Important RequirementHands-on experience in Customer Master Data Management (MDM) is mandatory. Candidates should have practical experience in customer master creation, maintenance, modification and validation, preferably in SAP.